Muleh Bisrat

Mulugeta (Muleh) Bisrat

Product Manager · Data, Analytics & AI-Ready Systems

Toronto, ON
mulugeta.bisrat@gmail.com
linkedin.com/in/mulugetab · mulugeta.ca

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Summary

Toronto-based product professional with 8+ years turning messy, high-stakes data into decisions leaders can act on. At Toronto Metropolitan University I design the data schemas and migration logic moving a public-sector platform serving 7,200+ students onto a new system, write the SQL behind it, and build the Power BI reporting senior leadership uses to track it. Earlier, I ran research and UX audit programs across 170+ organizations, and I have taught graduate coursework on product analytics and on AI's impact on government, healthcare, and education. CSPO-certified, with a Master of Digital Product Management from Queen's University.

Experience

  1. Dec 2025 – Present

    Systems Implementation Lead

    Toronto Metropolitan University, Faculty of Community Services (Dean's Office)

    • Design and maintain the data schemas and migration logic moving 8 schools (7,200+ students) off a legacy SQL Server platform (~59,000 records since 2006) onto a new cloud SaaS system.
    • Write and troubleshoot advanced SQL across three parallel migration streams (agency records, placement history, custom attributes) using a schema-discovery-first method to prevent data loss.
    • Build Power BI reporting used by senior leadership to track migration progress, risk, and go/no-go readiness; present to Directors, VPs, and the Dean's Office.
    • Partner with Privacy, IT Security, and the Registrar's Office on data quality, access, and governance, including a Privacy Impact Assessment covering GPA and HR data fields.
    • Translate SSO/SAML 2.0, SFTP integration, and data-mapping requirements into plans non-technical stakeholders can act on; lead vendor negotiations within a 26-month agreement.
    • Designed and delivered a 4-session administrator training program and UAT test scripts ahead of go-live.

  2. Nov 2021 – 2025

    Manager of Innovation Services

    OCAD U CO, Toronto

    • Led the Customer Insights Program: 100+ user interviews and usability tests across B2B and B2C teams, shaping roadmap decisions for 170+ portfolio companies.
    • Ran 170+ UX/UI and accessibility audits (WCAG/AODA); recommendations contributed to $200K in annual portfolio-wide savings and 30–35% efficiency and engagement gains.
    • Worked with designers, PMs, and founders to turn research into product decisions across 15+ digital products.

  3. Nov 2016 – Dec 2019

    Business Consultant

    Moneris, Toronto

    • Advised SMB merchants generating $2M+ annually on payment data and processing, partnering with BMO and RBC teams.
    • Analyzed transaction and merchant data across e-commerce, mobile, and in-store channels to guide recommendations.

  4. Jan – Aug 2016

    Data Analyst (Contract)

    Kinetic Cafe, Toronto

    • Analyzed large datasets to inform rebranding decisions for higher-education clients; built dashboards and reports for non-technical stakeholders.
    • Identified trends and optimized resource allocation, improving operational efficiency by 15–20%.

Skills

Data foundations:
SQL Server, schema design and modeling, data migration, analytical dataset structuring
Product management:
Roadmapping, requirements, Agile/Scrum (CSPO), vendor management, stakeholder alignment
Reporting & analytics:
Power BI executive dashboards, KPI reporting, data quality validation, Python
Governance:
Privacy Impact Assessments (FIPPA), access and security reviews, metadata and documentation standards
Research & design:
UX research, usability audits, journey mapping, design thinking
Enablement:
Training design and delivery, data literacy

Education

  • Master of Digital Product Management, 2023 Smith School of Business, Queen's University, Kingston
  • Bachelor's Degree, Digital Futures, 2016 OCAD University, Toronto

Teaching

  • Teaching Assistant, Product Analytics — Smith School of Business, Summer 2024 Website analytics, conversion data, and translating data into product and marketing decisions.
  • Teaching Assistant, Digitalization and Sustainability — Smith School of Business, Fall 2023 AI's impact on government, healthcare, education, and charitable sectors.

Certifications

  • Certified Scrum Product Owner (CSPO), Scrum Alliance
  • AODA Compliance Training
  • Leading with Foresight, OCAD U CO